Active Hiring

Client Manager - European Client

Summary

The Client Manager will manage a portfolio of post-sales relationships by building strong client partnerships, developing strategies, and identifying growth opportunities that will deliver solutions to meet the client’s needs. The role will work with a European Subscriber Retention Management Company which helps clients create a long-life relationship with their subscribers by providing predictive analytics.

Type: Full-time
Level: Senior Level
Salary: Confidential
Date Posted: 16-12-2020

Responsibilities

  • Lead, manage, grow, and retain the company’s Tier 3 and Tier 4 client accounts by evangelizing the company’s products and solutions.
  • Work with sales and operations teams to seamlessly transition new partnerships from on boarding to Account Management.
  • Partner with clients and drive conversations by learning client goals and business objectives and identifying opportunities for growth.
  • Manage client expectations on requests and deliverables by partnering with Operations and Product teams to ensure feasibility and timing.
  • Establish high-level reporting and present to the leadership team on a set cadence.
  • Assist in special projects as needed.
  • Turn clients into advocates and fans.

Qualifications

  • Bachelor’s Degree in Business Administration or any related course
  • At least 3-5 years of experience with an enterprise software or media-related solution provider(s).
  • Knowledge of, or experience in, digital media, broadcasting, sports, or similar industries is a plus.
  • Experience working in multicultural, international organisations with rapidly evolving products and business models.
  • Excellent written and spoken English communication and organisational skills; extra language a big plus.
  • A proven track record in successfully managing client projects and delivering results.
  • Knows how to work with a team – be a valued player, with a mix of professionalism and fun, yet drive your individual goals.
  • Familiar with CRM tools such as Salesforce.
  • Good analytical & organizational skills.
  • Advanced knowledge of Excel and Google Sheets.
  • Excellent presentation and communication skills.
  • Punctual, innovative, self-starter.
  • Must be willing to work in Bonifacio Global City, Taguig City; mid and night shift schedule

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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