Customer Success Specialist will make a crucial contribution to the success of the company by working closely with broadcasting clients and industry partners by supporting them to maximize the usability of the product. This role provides front line support to end-users on behalf of clients globally.
Level: Mid Level
Date Posted: 08-12-2020
Provide frontline customer support to clients, partners and end-users
Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support
Liaise with clients and viewers before, during and after the events
Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently
Validate the event set-up process
Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred
Must possess at least three (3) years’ experience in a support role
Experience working with a Software as a Service (SaaS) platform preferred
Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus
Experience with Zendesk or similar CRM for Chat and Email support
Advanced PC skills in Microsoft Office
Strong verbal and written English communication skills
Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule
Since 2012, Diversify has created a culture where its people come first.
With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.