Active Hiring

Customer Success Specialist

Summary

Customer Success Specialist will make a crucial contribution to the success of the company by working closely with broadcasting clients and industry partners by supporting them to maximize the usability of the product. This role provides front line support to end-users on behalf of clients globally.

Type: Full-time
Level: Mid Level
Salary: Confidential
Date Posted: 08-12-2020

Responsibilities

  • Provide frontline customer support to clients, partners and end-users
  • Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support
  • Liaise with clients and viewers before, during and after the events
  • Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently
  • Validate the event set-up process

Qualifications

  • Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred
  • Must possess at least three (3) years’ experience in a support role
  • Experience working with a Software as a Service (SaaS) platform preferred
  • Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus
  • Experience with Zendesk or similar CRM for Chat and Email support
  • Advanced PC skills in Microsoft Office
  • Strong verbal and written English communication skills
  • Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule

Why Diversify?

Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

Position Overview

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